Cancellation Policy

Thank you for shopping with Aranoz. We aim to provide quality footwear and a convenient shopping experience. This Cancellation Policy explains the conditions under which customers may request order cancellations and how eligible refunds are handled.

1. Order Cancellation by Customer

You may request cancellation of your order within 24 hours after placing it, provided the order has not been processed or shipped.

• Cancellation requests should be submitted as soon as possible after placing the order.
• Requests received after the order has been processed or shipped may not be eligible for cancellation.
• Cancellation is confirmed only after our support team reviews and approves the request.

2. Cancellation After Shipping

Once an order has been shipped, it cannot be cancelled under our standard cancellation process.

If you wish to return a delivered product, please contact customer support to understand whether your order is eligible for a return or refund under the applicable policy.

3. Cancellation by Aranoz

Aranoz reserves the right to cancel an order in certain circumstances, including:

• Product unavailability or inventory issues.
• Incorrect product pricing or listing information.
• Payment failure or unsuccessful transaction verification.
• Suspected fraudulent or unauthorized transactions.
• Incomplete or invalid shipping information that prevents order fulfillment.
• Other circumstances that make order fulfillment impractical or impossible.

If we cancel an order after receiving payment, we will notify the customer and initiate a full refund to the original payment method, where applicable.

4. Refunds for Cancelled Orders

If an eligible cancellation request is approved, the refund will be initiated to the original payment method used during checkout.

• Refund processing generally takes 5–7 business days after approval.
• The actual time for the refunded amount to appear may vary depending on the bank or payment provider.
• Refunds will be subject to successful verification of the original transaction.

5. How to Request an Order Cancellation

To request cancellation, please follow these steps:

1. Contact our customer support team through email or our Contact Us page.
2. Provide your order number, registered name, and contact information.
3. Mention the reason for cancellation.
4. Our support team will review your request and check the order status.
5. If your request is approved, you will receive a cancellation confirmation.

6. Non-Cancellable Products

Certain products may not be eligible for cancellation, depending on their nature and order status.

• Customized or made-to-order footwear after processing has started.
• Limited-edition or final-sale products where cancellation restrictions were disclosed before purchase.
• Orders that have already been shipped.

These restrictions are subject to any mandatory consumer rights available under applicable law.

7. Incorrect or Duplicate Orders

If you accidentally place an incorrect or duplicate order, please contact our support team immediately.

We will review the request based on the order's current processing and shipping status. Cancellation cannot be guaranteed once processing has started.

8. Failed or Pending Payments

If your payment fails or remains pending, please verify the transaction status before attempting another payment.

If an amount is deducted but the order is not confirmed, contact customer support with the transaction reference so the payment can be investigated.

9. Changes to an Existing Order

If you need to change your delivery address, contact details, or other order information, please contact us as early as possible.

Changes may be possible before processing or dispatch, but cannot be guaranteed.

10. Refund Method

Approved refunds are normally initiated to the original payment source used for the purchase.

The availability and timing of the refund may depend on the original payment method, banking network, and payment service provider.

11. Customer Responsibilities

Customers are responsible for providing accurate order details and submitting cancellation requests within the applicable time period.

Please retain your order confirmation and transaction details for reference when contacting support.

12. Policy Updates

We may update this Cancellation Policy to reflect changes in business operations, services, or applicable legal requirements.

Any updates will be published on this page with the applicable effective date.

13. Contact Us

If you have questions about cancellation eligibility, order status, or refunds, please contact our customer support team.