Shipping Policy

Welcome to Aranoz. We are committed to providing a reliable, secure, and convenient shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

All orders are processed after successful payment confirmation. Standard order processing generally takes 1–2 business days, excluding weekends and public holidays.

Processing times may vary depending on product availability, order volume, and verification requirements.

2. Shipping and Delivery Time

Estimated delivery times depend on your shipping address, selected delivery method, and courier availability.

• Standard Shipping: Approximately 5–7 business days.
• Express Shipping: Approximately 2–3 business days, where available.
• Remote Locations: Delivery may require additional time depending on courier coverage.

These delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

Applicable shipping charges are calculated based on delivery location, product type, package weight, and shipping method. The final shipping cost will be displayed during checkout before payment confirmation.

4. Shipping Coverage

We provide shipping services to supported locations across India. Delivery availability depends on courier serviceability and applicable shipping restrictions.

5. Order Tracking

Once an order has been dispatched, customers may receive a tracking number or shipment reference through email, SMS, or their account dashboard.

Tracking information can be used to check the current shipment status through the relevant courier service.

6. Digital Products and Services

Certain products or services may be delivered digitally rather than through physical shipping.

• Digital products may be delivered through email, download links, or a customer dashboard.
• Physical shipping charges do not apply to fully digital deliveries unless otherwise disclosed.
• Digital delivery timelines depend on successful payment and any required verification.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including name, mobile number, PIN code, and other required details.

Incorrect or incomplete information may cause delivery delays or failed delivery attempts. Address changes may not be possible after dispatch.

8. Delivery Delays

Delivery may be delayed due to unforeseen circumstances, including:

• Extreme weather conditions.
• Courier or transportation delays.
• Public holidays and local restrictions.
• Incorrect delivery information.
• Unexpected operational disruptions.

We will make reasonable efforts to assist customers with delayed shipments.

9. Damaged Packages

If your order arrives damaged, defective, or incomplete, please contact our support team as soon as possible with your order number, relevant photographs, and a description of the issue.

We will review the request and provide an appropriate resolution according to our applicable policies and consumer protection laws.

10. Lost or Undelivered Orders

If an order is marked as delivered but has not been received, or if tracking information shows an unusual delay, please contact customer support.

We may coordinate with the courier partner to investigate the shipment and determine an appropriate resolution.

11. Failed Delivery Attempts

Delivery attempts may fail if the recipient is unavailable, the address is incomplete, or the customer cannot be contacted.

Additional delivery attempts or return-to-origin procedures will depend on the courier provider's applicable policies.

12. Order Cancellation

Customers may request cancellation according to the order status and our applicable cancellation terms. Orders already dispatched may not be eligible for immediate cancellation.

For more information, please read our Cancellation Policy .

13. Returns and Refunds

Refund or replacement eligibility depends on the product type, delivery status, and reason for the request.

Any approved refunds will be processed according to the applicable refund terms and payment provider timelines.

14. Customer Responsibilities

• Provide accurate contact and delivery information.
• Ensure someone is available to receive the package.
• Check shipment tracking information when provided.
• Report delivery issues promptly to customer support.

15. Changes to Shipping Policy

We may update this Shipping Policy to reflect changes in delivery services, operational procedures, or applicable requirements.

Any updates will be published on this page with a revised effective date.

16. Contact Information

If you have any questions about shipping, order tracking, or delivery, please contact our customer support team.